Custom Telecommunication Software Solutions Company

Business Overview:

The company is a leading provider of multi-channel communications solutions, specializing in audio conference calling, CRM-integrated automated dialing, and blast voicemail, SMS, and email services with 50% ARR. Established in late ‘90s, the company has built a strong reputation in high-profile sectors, including financial markets, healthcare, legal, entertainment, education, and property management. The company’s products cater to organizations seeking high-quality, secure, and flexible communications solutions.

Their products are designed with flexibility and security in mind, making them particularly suitable for industries like finance, healthcare, legal, and education. Their commitment to SOC2 certification ensures clients that their data is handled with the highest standards of security and regulatory compliance.

Sectors and Clientele
The company operates primarily within the financial sector, where it has established long-standing relationships with high-profile clients, including major banks and investment firms with multi-year contracts spanning decades of relationship. The company’s solutions cater to diverse client needs, from emergency communications to large-scale investor relations events.

Company Achievements
• Over 200 clients served globally, with a particularly strong presence in the financial sector, including Fortune 500 companies.
• 26+ years in business, with an impressive track record of client retention, including long-term relationships that span upward of 26 years.
• Hosted the largest operator-assisted conference call following the 2016 U.S. presidential election, with 4,000 global participants.
• Continuous product innovation, such as the introduction of the IP platform and the development of a button for emergency management.
• Proven client success, with case studies demonstrating effective communication solutions for organizations.

Business Model
The company’s business model is built on a foundation of high profitability and long-term client relationships. It enjoys a high profit margin on existing sales, with incremental increases in margin on additional sales, ensuring strong financial performance.

The company stands as a premier provider of communication services, focusing on financial institutions and large enterprises. Known for its flexibility and high-quality solutions, They have cultivated a strong reputation in the industry.

A significant portion of the company’s revenue is recurring, and the business is supported by a proficient team skilled in development, IT, operations, and customer service.

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Property Features and Assets:

Leased space

Market Competition and Expansion:

Lean on the company's experience with Fortune 500 clients to garner additional clients.

Reason for Selling:

Additional Details:

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